Shipping Information
Cocoa & Craft currently ships within the United States only. Because chocolate is sensitive to temperature, we take extra precautions to ensure it arrives fresh and delicious.
- Carrier & Speed: Orders ship via USPS—we use 2‑Day Air service whenever possible.
- Processing Time: Orders leave our facility within 1–2 business days. You’ll receive tracking details as soon as your package ships.
- Warm Weather Packaging: When the forecast at the destination exceeds 75 °F, we include ice packs and thermal insulation. Extremely hot weather may prompt us to ship on the next cooler day.
- Cold Weather Protection: If the temperature drops below 40 °F, we add insulation to prevent freezing or condensation.
- Possible Delays: Federal holidays, severe weather, or remote locations can add transit time. We appreciate your patience.
Returns & Exchanges
Your satisfaction matters to us. If something isn’t right, we’re here to help.
- Eligible Items: We accept returns of new, unopened products—defective or non‑defective—within 7 days of delivery.
- Return Method: Mail the item back to us using any trackable service. Customers cover return shipping unless the product was damaged, incorrect, or defective on arrival.
- No Restocking Fees: We don’t charge restocking fees.
- Exchanges: Want a different flavor? We’re happy to exchange—just contact us within the 7‑day window.
- Refunds: Refunds are processed within 7 days after we receive your return and are credited to your original payment method. Your bank may require additional time to post the refund.
How to Start a Return
- Email us at hello@cocoaandcraft.com.
- We’ll provide instructions and the return address.
- Pack your item securely and include your order details inside.
- Ship the package and keep the tracking number for your records.
